When a few of BlackBerry’s European users started losing service earlier this week it was irritating for those affected, but the company was confident that things would be back to normal almost straight away. In the space of just a few days, however, the blackout has done precisely the opposite — and now that it has spread to millions of users around the world, it has become impossible for Research in Motion’s top executives to ignore.
Yesterday the Canadian company trotted out CTO David Yach to talk to the media. He assured everyone that the problem had been identified, that “engineers are working around the clock” to fix it, and that while messages might be delayed, none of them were lost.
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